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Projects

Discovery - 5 countries
BR-AR-CO-GT-MX Online Research

Yara Digital Solutions - Jan 2021 https://www.yarabrasil.com.br/

I conducted international research for the digital product Ayra, focusing on agricultural consultants in five countries (Brazil, Mexico, Colombia, Guatemala, and Argentina), to validate the solution's expansion. I used qualitative and quantitative methods, including online workshops, interviews, and questionnaires, overcoming language and time zone barriers. The process resulted in contact with 44 users, identification of needs patterns, and the delivery of personas and journeys consolidated into an infographic, which guided the centralized backlog in Brazil and supported the expansion strategy in Latin America.

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SaaS Hi Platform
Personas Discovery

Hi Platform Oct 2022 - https://www.hiplatform.com

Persona discovery for Hi Chat (Hi Platform), where I conducted 36 interviews across different market segments, identified 3 main user sectors, and produced personas that guided product improvements, reduced support, and increased satisfaction.

Screenshot 2025-09-09 at 10.25.54.png
Screenshot 2025-09-09 at 10.31.01.png

SaaS Hi Platform
Personas Discovery

Hi Platform Oct 2022 - https://www.hiplatform.com

Persona discovery for Hi Chat (Hi Platform), where I conducted 36 interviews across different market segments, identified 3 main user sectors, and produced personas that guided product improvements, reduced support, and increased satisfaction.

Screenshot 2025-09-09 at 10.25.54.png
Screenshot 2025-09-09 at 10.31.01.png
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